Delivery:  Someone must be at the delivery address 9.00am - 5pm Monday to Friday to sign for your delivery. If this is not possible, perhaps you have friends or family with a business address who could receive the printing on your behalf. We cannot vary these conditions. Advance notification of delivery by phone or email is not possible. If there is no-one available to sign for the goods and they are subsequently lost or damaged, we will not be liable for the loss.

Do not place your order if you cannot comply with the above delivery requirements, if there is no-one available to sign for the goods, we are not liable for goods that may become damaged or missing and you may have to pick up the goods at your expense from the transport companies nearest depot.

We may from time to time indicate estimated delivery times, but we cannot guarantee delivery times or be held responsible for delays caused by manufacturing or delivery.

Our design department takes great care in pre-flighting all customer supplied files. We do our very best to inform all our clients of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued client. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.

If you upload files that are RGB or spot / pantone colours they will automatically be converted to CMYK, this can slightly change colours as they may appear different from what is seen on screen. CMYK Colour Online will not accept responsibility for the outcome of such files, but if we pick up your problem before it is printed we will contact you to ascertain if you would like to cancel the order. Cancellation fee is 10% of the value of the print job with a minimum fee of $60 + gst. Please feel free to contact our print estimating team if you would like more information or a quotation on using the services of our own design department.

Please note there can be a trimming variance of plus or minus 1-2 millimetres due to automated cutting systems allow for this when setting up artwork. Allow between 2 – 3mm bleed all round and keep important information 2 – 3mm in from trim lines.

Artwork without bleed:
If you supply artwork without bleed, a white border will be placed around your artwork for printing.
If you require full bleed printing to the edge of the page, then your artwork needs to correctly and professionally be prepared with bleed for commercial printing. Incorrectly supplied artwork may incur additional charges.

Folding
Paper being made of fibre can naturally crack ink on the fold line of a print job. This is unavoidable. If this is an issue we reccomend avoiding heavy ink coverage in your design where the folding is to occur.

There can be a folding variance of plus or minus 1-2 millimetres due to automated folding systems, please allow for this when setting up artwork.

To achieve our regular low pricing, some of our products are bulk printed and as such, we are unable to offer exact colour matching on these products. Colours may slightly vary from day to day and press to press. Various conditions affect colours printed by the CMYK Processes and for this reason CMYK Colour Online will not be held responsible for any reprint as a result of colour fluctuations and variations.
Neither CMYK, CMYK Online, CMYK Colour Online, Bestlink Enterprises Pty Ltd or The N.D.K. Family Trust nor the registered proprietor of CMYK, CMYK Online, CMYK Colour Online, Bestlink Enterprises Pty Ltd or The N.D.K. Family Trust, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.

Neither CMYK, CMYK Online, CMYK Colour Online, Bestlink Enterprises Pty Ltd or The N.D.K. Family Trust nor the registered proprietor of CMYK, CMYK Online, CMYK Colour Online, Bestlink Enterprises Pty Ltd or The N.D.K. Family Trust, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of jobs that are delayed either from within our production facility or by any third party provider and will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.

If the goods are delivered in a damaged condition or in damaged boxes, it is your responsibility to note this on the delivery docket with the courier immediately upon delivery, any goods signed for will not be reprinted unless this has been done.

All prices are subject to change without notice.
Terms and Conditions are subject to change without notice.

In the unlikely event of a printing error or transport damage, any queries regarding printing or finishing errors must be made within 5 working days of receipt of goods. If the error is clearly identified as a printing or finishing error, all steps will be taken to rectify it. Faulty goods must be returned to our factory for examination before a re-print can occur. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.