What is Priority Dispatch?
Our Priority Dispatch service guarantees faster dispatch from our printing facilities than our standard service. We recommend selecting the Priority Dispatch service when you need your printing in a rush.
PLEASE NOTE: This service guarantees dispatch, it does NOT guarantee a delivery date. Unfortunately we cannot guarantee transit times ex our facilities, or be held responsible for delays by our nominated transport companies. For additional information, please refer to our terms and conditions.
How do I add Priority Dispatch to my Order?
Navigate to the product you would like to order.
If you are selecting an item without a standalone priority option. E.g. None of the product icons contain a red priority stamp:
In the instant pricing calculator, after generating a price, you will need to tick the *Click for Priority Dispatch checkbox:
*Checkbox will only be visible if priority is available for the product specs and quantity selected.
However, if you are selecting a standalone priority item. E.g. The product icon contains a red priority stamp:
In the instant pricing calculator, priority dispatch will be preselected by default:
The instant price calculator will then show you:
- The price including priority dispatch.
- The number of guaranteed working days for dispatch of your item.
How do I calculate my Priority Dispatch date?
Priority Dispatch guarantees dispatch from one of our East Coast facilities within the number of working days shown in the instant price calculator (after receipt of payment & artwork approval) if Priority Dispatch is checked or selected.
The daily cut-off time for receipt of payment and proof approval is 10.30am AEST (AEDT from 1st Sunday of October to 1st Sunday of April) on working days (excluding public holidays).
- If payment and proof approval is received before 10.30am on a working day (Mon-Fri), dispatch will be guaranteed within the number of working days shown on the product page instant price calculator.
- If payment and proof approval is received after 10.30am, or on a weekend or public holiday, dispatch will be guaranteed within the number of working days shown on the product page instant price calculator from the following working day.
For example if the Priority Dispatch states 2 working days (on the instant price calculator):
- If you were to pay and approve your soft PDF proof before 10.30am on a Monday morning, we would guarantee dispatch by the following Wednesday.
- If you were to pay and approve your soft PDF proof after 10.30am on a Monday morning, we would guarantee dispatch by the following Thursday.
Other Commonly asked Questions:
Will I receive consignment details so I can track my delivery?
Yes, you will always be emailed consignment details when your priority order is dispatched.
Why isn’t Priority Dispatch available on the product I want to order?
Due to differing production requirements, unfortunately we cannot offer Priority Dispatch on every single product or quantity we offer.
In saying this, If you would like Priority Dispatch and it is not available for a product/quantity on our website, please contact us by clicking here and one or our team will be happy to check if it is possible to include it for you.
Can I add Priority Dispatch to a Custom Quote?
Yes, depending on the product specifications and quantity, we can offer Priority Dispatch on certain custom quotes.
Please make sure you request Priority Dispatch when making your initial quote enquiry.
How much does Priority Dispatch cost?
Pricing can be found on our website by choosing the product specifications you require and selecting the ‘Click for Priority Dispatch’ option.
If you require assistance with this, please contact us by clicking here and one or our team will be happy to help you out.
If I select Priority Dispatch does that mean I will receive my order in the number of days specified in the Priority Dispatch Estimate Box?
No, Priority Dispatch does not guarantee delivery of your order within a certain timeframe. It guarantees dispatch of your order within the number of days indicated in the Priority Dispatch Box.
If you would like an estimate of transit times, please contact us by clicking here and advise the delivery postcode, product and quantity you require.
Want to know more? Contact us below.