New Website Frequently Asked Questions
Do you have questions about our new website? If so you are in the right place!
We have created a list of answers to a wide range of frequently asked questions about our new site. If you have any additional questions please email firstname.lastname@example.org or contact us here and one of our team will be happy to assist.
My Account & My Order History
How can I access my account and can I access my past order history?
All existing customers automatically have an account on our new website. To login to your account, navigate to the ‘My Account’ menu at the top right of our website and use your existing account details to login.
Unfortunately due to the structure of the new site, we were unable to integrate customers past account history (orders and quotes). However, if you would like any information on your past orders or quotes, please email email@example.com or contact us here and one of our team will be happy to provide you with the information you require.
Creating an Account
How do I set up an account?
If you don’t have an existing account with us, please click here to create a new account.
Orders in Progress
What happens to orders which were placed through the old website?
Orders placed through our old site will be processed, proofed and dispatched as per normal. If you would like an update on any order placed through our old site, please email firstname.lastname@example.org or contact us here and one of our team will be happy to provide you with the information you require.
Placing an Order
The Order Process
What happens after I place an order?
On receipt of your order and payment, a soft PDF proof will be sent to you for your approval.
If your artwork is incorrect and a soft PDF proof cannot be created you will be notified by email and given instruction on how to re-supply your artwork.
On approval of your soft PDF proof, your order will be sent to print and dispatched when complete.
Re-ordering a Job
How do I re-order a previous job?
To re-order a previous job, please fill out our online form and one of our team will email you with instructions on how to complete and pay for your re-order.
When do I upload my artwork?
Uploading artwork is the last step of the ordering process. After uploading your artwork, please ensure you click ‘Confirm’ to complete your order. Easy to follow ordering instructions can be found here.
Approving a Proof
How do I approve my soft PDF proof?
To view instructions on how to approve a soft PDF proof, please click here.
How do I view my dispatch estimate?
Once an order has been approved for printing, you will be emailed a dispatch estimate. To manually view a dispatch estimate for an order, please navigate to your orders page to locate your order and view the estimate.
Accessing Old Quotes
How can I access my quotes or request a new quote?
To view quotes created in our new site, please click here and login and access your quotes page. Unfortunately due to the structure of the new site, we were unable to integrate customers past quote history. However, if you would like any information on your past quotes, please email email@example.com or contact us here and one of our team will be happy to provide you with the information you require.
Do you still offer guideline templates?
Yes, we certainly do! Guideline Templates are located here in our ‘Help Centre’.
Do you still have access to artwork from a previous order?
Yes, we still have access to all previous orders and artwork from the last 5 years. Please contact us if you wish to retrieve artwork from an old order.
Paying by Credit Card
I have selected to pay by Direct Deposit. Can I change to pay by Credit Card?
Yes, you certainly can! To change your payment method, please login to your account and locate your order. You will then see the option to ‘Pay via credit card’ next to your order number.
How do I order priority dispatch?
Please note priority dispatch is not available for all products and quantities. To select this service, please navigate to the product you require and use the instant pricing calculator to select your print specifications. After clicking ‘Get Price’ in the instant price calculator, if the service is available there will be a box to tick for priority dispatch.
If you would like Priority Dispatch and it is not available for a product/quantity on our website, please contact us by clicking here and one or our team will be happy to check if it is possible to include it for you.