Terms & Conditions of Sale
Last updated: 13/02/2024
CMYK Colour Online Pty Ltd is a full service printer and is committed to providing the highest quality products at the best prices available.
Whilst we take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current, and is subject to change without notice.
Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website. To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.
Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the supply of the goods or services, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.
If the details of a person placing an order are different to the details supplied on a credit card for payment, we reserve the right to halt the order and transaction until we are able to verify that the card holder has given permission for the transaction to occur. Alternatively we may request payment by direct deposit before proceeding with the order.
Being an online printing company, we only offer communication by email. We do not offer communication in person or via telephone. This ensures we can keep our prices low for all of our customers. All enquiries will always be answered quickly and professionally by email.
We require payment in full prior to processing, proofing and printing all orders. If paying by credit card, on completion of an order through our website, credit card details will be immediately debited. Under no circumstances will we be held responsible for any bank, credit card or overdrawing fees that may be incurred for any transaction.
We reserve the right to change the specifications of our printed products at any time. It is up to you (the customer) to check our web page for the current specifications when ordering or re-ordering all print jobs. CMYK Colour Online Pty Ltd will not be liable for errors caused by customers not checking print specifications.
To take full advantage of our low discounted prices we require all artwork to be uploaded through our user friendly website. We do not accept artwork via CD’s, USB’s, email or any other method.
Approving an Order (Proofing)
All printing orders include one free pre-flight and one free soft PDF proof. Printing of an order will never commence until customer approval of the soft PDF proof has been received. The purpose of the soft PDF proof is to allow the customer to confirm the correct file is being printed and that the trim marks are in the correct location. For doubled sided printing which is laminated on the front only, the first page in the Soft PDF proof is always the side which will be laminated.
Soft PDF proofs may not show postscript issues such as problems relating to transparency, gradient or overprint/knockout. It is the customer’s responsibility to ensure artwork has been correctly prepared for commercial printing by a person experienced in graphic design and pre-press. It is always the customer’s responsibility to check that all aspects of the artwork are correct, including spelling and grammar.
To avoid printing issues, we recommend customers consult an experienced pre-press graphic designer if they do not understand bleed or how to prepare artwork correctly for commercial printing.
Canceling an Order
Once an order has been placed, it cannot be cancelled under any circumstances without incurring a cancellation fee. Cancellation of an order will incur a $19.00 (inc GST) administration fee for each and every item in the order. It is not possible to cancel an order, job or item once it has been approved for printing. The artwork service: Check & Make My Files Press Ready and our Affordable Design Service are both non-refundable.
If artwork re-submission is required, a $19.00 (inc GST) charge will apply for each re-submission to pre-flight and create a new soft PDF proof for the customers approval. This fee cannot be waived and is non-refundable.
My Artwork Options
I have Press Ready Files
If you have selected the the option: I have Press Ready Files, artwork must be supplied press ready and correctly prepared for commercial printing. For further information please refer to our artwork guidelines and specifications. These can be found under the Help Centre section of our website.
If this option is chosen and correctly prepared artwork is not supplied, either a 5mm white border will be placed around your artwork (only possible on printing greater than 90 x 90mm), you will be required to re-supply amended press ready files, or you will need to upgrade your order to include the Check & Make My Files Press Ready service. This may incur additional re-submission fees (please see sections: Canceling of Order, File Re-Submission and Check & Make My Files Press Ready).
Check & Make My Files Press Ready
If you have selected our Check & Make Press Ready service, full specifications on what you will need to provide and what this service entails be found here: Check & Make My Files Press Ready
The Check & Make Press Ready component of an order is deemed to have been completed when the soft PDF proof has been created and provided to the customer. If artwork changes are requested, or new artwork is supplied after the Check & Make Press Ready service has been completed, further artwork charges may apply.
Affordable Design Service (Graphic Design)
If you have selected our affordable design service, full specifications on what you will need to provide and what this service entails can be found here: Affordable Design Service
Artwork & Printing
Our pre-press and design department takes great care in pre-flighting all customer supplied files. We do our very best to inform all customers of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued customer. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.
- For borderless printing files must have the correct amount of internal and external bleed (as shown on our guideline templates and artwork requirements page). The required amount of internal and external bleed can vary depending on the printed product. We cannot be held responsible for trimming variations caused by incorrect or insufficient bleed or creep in your artwork. Please consult your graphic designer if you do not understand how to correctly set internal and external bleed.
- Artwork must be the correct size and be imposed 1-up (not as spreads). For folded jobs artwork should be supplied at the flat size (for example an A3 folded to A4 should be supplied as 2 x A3 pages and not as 4 x A4 pages).
- Fonts must be fully embedded or outlined (converted to curves) in all supplied artwork. We take no responsibility for artwork supplied where fonts are not correctly embedded our outlined.
- Due to automated printing and finishing systems, there can be a +/- 2mm (+/- 3mm for perfect bound books) variance (including skewing) when trimming, folding and binding printed jobs.
- CMYK Colour Online Pty Ltd will not be responsible for varying widths of borders or strips around the outside edges of your finished printing. Borders or strips can comprise of solid areas, lines, text, logos, images or other graphic elements. As per our artwork guidelines, we don’t recommend placing narrow borders or strips (which are less than 5mm wide and or 5mm in from the trim edge) around the edge of your artwork. For artwork less than 90 x 90 mm in size, we strongly advise against including borders or strips (of any width) around the edge of your artwork.
- The minimum line thickness used in your artwork should be 0.3pt and all text should be at least 8pt using a non narrow style font.
- The maximum ink coverage we can accept is 300% for coated stocks & 260% for uncoated stocks. If you supply artwork with greater ink coverage than this, your artwork will be automatically adjusted which may change the colours in your supplied artwork.
- Trapping should NOT be applied to artwork under any circumstances, as all trapping is automatically done by CMYK Colour Online Pty Ltd. We will not accept responsibility for the outcome of such files.
- If supplied artwork contains ICC profiles, for best results on our ganged up presses, these ICC profiles will be removed from all artwork. For full colour CMYK printing, If you upload files that are RGB, spot or pantone colours they will automatically be converted to CMYK, this can slightly change colours as they may appear different from what is seen on screen.
- For doubled sided printing which is laminated on the front only, it is the customer’s responsibility to ensure that the side to be laminated is the FIRST page in the supplied artwork.
- Two sided artwork is always backed up (duplexed) at the top of the page, artwork in portrait orientation should be supplied in portrait mode and landscape orientation in landscape mode. CMYK Colour Online Pty Ltd will not be held responsible for the backing up of artwork if the orientation of the artwork does not match the orientation of the supplied file.
- Wire bound and saddle stitched job which are bound along the top edge will be printed and bound so that the orientation of the outer back cover/page is the same as the front cover/page when the booklet/magazine is closed.
For such jobs, if you require the orientation of the outer back cover/page to be the opposite of the front cover/page (when the booklet/magazine is closed) please email our pre-press team specifying this requirement before creation of your soft PDF proof for approval.
- For our standard online carbonless books or pads, borderless printing is not possible and all pages must have the same artwork.
- As Microsoft Publisher does not support CMYK Colour spaces, artwork supplied in Microsoft Publisher format (regardless of the software version), will be automatically converted from RGB to CMYK by our pre-press systems. Conversion from RGB to CMYK can slightly change colours and they may appear different from what is seen on screen.
- All guideline templates provided by CMYK Colour Online Pty Ltd are supplied for customer convenience “as is” without warranty or guarantee of any kind. We recommend all customers carefully check guideline templates prior to use as we do not guarantee the validity or accuracy of the information they contain.
To achieve our regular low pricing, our products are bulk printed and as such, we are unable to offer exact colour matching on these products. Colours may vary from day to day, press to press and during a run. Various conditions affect colours printed by the CMYK Processes and for this reason CMYK Colour Online Pty Ltd will not be held responsible for any reprint as a result of colour fluctuations and variations.We reserve the right to print any print job on offset or digital presses. Please note colour reproduction can vary considerably between offset and digital presses due to the nature of Digital dry inks and offset wet inks. Digital printing can also result in a slight”wave” in the paper, this is normal and not a printing fault.
Being made of fibre, paper can naturally crack on the folding line of a printing job. In certain circumstances such cracking is unavoidable. If this is an issue, we recommend avoiding heavy ink coverage in your design where the folding is to occur.
Due to automated folding systems there can be a folding and skew variance of +/- 2mm. Please take this into consideration when setting up artwork.
For brochures on 250gsm or heavier, the printing may at times be scored at the fold lines (at no additional charge) and delivered flat and not folded.
Due to the saddle-stitching binding method, small notches on the bottom or top edge of the spine can occur after trimming. This is normal and not a printing, finishing or binding fault.
Thicker booklets (around 48-50pp upwards), heavier weight covers (e.g. 350gsm) and high ink coverage on the cover are all factors which increase the risk of notching.
If they do occur, notches are usually very small and not particularly noticeable. However if you wish to prevent them from occurring we recommend selecting either matt or gloss laminating on your covers at the time of placing your order. Laminating the cover of your magazines will prevent notches from occurring when trimming.
Being made of fibre, paper can naturally crack around the drill hole of a printing job. In certain circumstances such cracking is unavoidable. If this is an issue, we recommend avoiding heavy ink coverage in your design where drill holes are to occur.
Paper & Laminate
Paper is a natural product that can vary from batch to batch. From time to time certain paper or card stocks may be unavailable. Our paper is sourced from many paper mills worldwide, a variation of up to 7% in thickness and weight may occur from batch to batch. We reserve the right to substitute any paper or card with an equivalent paper type and weight without notice.
Paper weights of 250gsm and heavier with solid ink coverage’s may exhibit a “rough edge” after trimming. This is a natural phenomenon and not the result of faulty trimming or printing. If you wish to avoid this phenomenon, do not use heavy/solid coverage near the trim areas of your artwork, or alternatively, select a product with a gloss or matt laminate protection layer.
We do not recommend that coated papers be overprinted. As such, we cannot held responsible for problems that may occur when overprinting on coated papers. Should you require overprinting, we recommend you select 100gsm laser bond when ordering.
** Special Offer** upgrades are subject to paper and production availability. As such, these upgrades are not a guarantee of a heavier stock weight. Although we will always endeavour to upgrade **Special Offers**, customers should not order such items if the upgraded paper stock is critical to them.
We use various recycled brands of paper, often this paper, especially bond paper is not as white as comparable non-recycled papers. if a pure white finish is required, we recommend ordering non-recycled stocks where possible.
Due to the textured ‘velvet’ feel of this laminate, the material is prone to picking up oils from your fingertips which can show on the finished product (especially when the laminate is applied to dark backgrounds). If this is a concern, we recommend exercising caution when choosing velvet laminate if your design contains a dark background.
Stickers on Split Back Material:
Note, the maximum distance between splits in the backing material is 50mm. Therefore, if your stickers are less than 50mm in width or height, we cannot guarantee that every single sticker will be provided with a split in the backing material.
For envelope printing in one PMS colour, if artwork is supplied as CMYK, RGB, or multiple PMS colours, you will be requested to re-supply your artwork in one PMS colour only. This may incur additional re-submission fees (please see sections: Canceling of Order and File Re-Submission).
For press seal envelopes, lighter printing may occur on the front opposite the fold down flap area at the rear of the envelope. Please allow for this when creating artwork.
Envelopes with ink coverage of 25% or more will incur an additional surcharge.
The number or pages or leaves per notepad is always an approximate amount (this may be greater than or less than the quoted or specified amount). The number of pages or leaves may also vary throughout an order (from one notepad to the next).
Bundled or boxed amounts are always estimated. The number of items per bundle or box may be greater than or less than the quoted or specified amount. Bundled or boxed amounts may also vary throughout a single order. The number of items may fluctuate from one bundle or box to the next.
We offer delivery to mainland Australia and Tasmania. If you do not have a mainland Australia or Tasmania delivery address please contact us and our team will be happy to investigate what options are available to you.
Where possible we recommend deliveries be made to a business address.
Deliveries shall take place between 8:30am and 5:00pm Monday to Friday.
Our online prices include delivery to a single location. If you require a split delivery to multiple locations, please contact us to request a custom quote including split delivery. Deliveries cannot be made to a PO Box or Parcel Locker, and pick up of printing from our facilities is not possible.
Where we indicate “working days,” this refers to Monday to Friday, and not weekends or public holidays.
All deliveries are sent in plain packaging. Invoices are never included with deliveries. We are unable to add additional labels or markings to deliveries.
From time to time we may add marketing materials with deliveries. If you do not wish us to include marketing material with your delivery, when placing your order, in the notes field please type “Please do not add marketing material for this delivery.”
For large orders, printing may be delivered on a pallet. If this occurs, you will require a fork lift to unload the delivery. If you do not have a forklift, additional charges may apply for hand unloading of pallets. Alternately, you can arrange to pick up the printing from the transport company’s nearest depot.
Where possible we will endeavour to include all additional delivery instructions on the shipping label or order packaging. Ultimately it is up to the discretion of each delivery driver (not CMYK Colour Online Pty Ltd) whether these instructions are followed. We strongly advise against including delivery instructions which specify delivery on certain day(s) of the week or a specific time of day. As the majority of couriers we used offer a Monday-Friday, 9am-5pm delivery service, they will most likely ignore these instructions. As such we cannot guarantee, and are not liable if additional delivery instructions are not followed by the transport company or the delivery driver.
If your printing is returned to the transport company’s depot for any reason (E.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises) you will have to pick up the goods at your expense from the transport company’s depot, or there will be an additional charge of at least $29.00 (inc GST) + the delivery insurance cost to re-deliver your printing from the depot.
If your printing is returned to us (CMYK Colour Online Pty Ltd) by the transport company for any reason (e.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises) there will be an additional charge of at least $49.00 (inc GST) + the delivery insurance cost to re-deliver your printing.
CMYK Colour Online Pty Ltd will not be liable for any charges or damages involved in delivering or re-delivering orders. All disputes involving the inability to obtain a signature or the inability to access or locate the delivery address will need to be taken up directly with the transport company.
For deliveries made to a business address, we require the business or company name to be included in the address. If the business or company name is not included in the delivery address, and the courier company is unable to access or locate the delivery address, we will not liable for any charges involved in re-delivering the order.
If multiple items are ordered on a single order, it is possible that they will be delivered separately. We cannot not guarantee multiple items will be printed at the same facility or delivered at the same time.
Delivery insurance is included with all printing orders. Although the couriers we use are extremely reliable, unfortunately damage or loss of printing can, and on rare occasion does occur. As such, insurance is included on all printing orders. This enables peace of mind, and ensures that all printing orders are covered for potential loss or damage during transit.
If you choose to sign for your delivery, someone must be at the delivery address from 8.30am – 5.00pm, Monday to Friday.
If there is no-one available to sign for your delivery and it is subsequently lost or damaged, CMYK Colour Online Pty Ltd will not be liable for the loss (insurance only applies to the initial delivery attempt). If there is no-one available to sign for your delivery, you will have to pick up the goods at your expense from the transport company’s depot, or there will be an additional charge of at least $29.00 (inc GST) + the delivery insurance cost to re-deliver your printing from the depot.
In the event of your printing becoming lost during transit, the courier company will do a thorough search and investigation. On confirmation of the goods being lost, CMYK Colour Online Pty Ltd will re-print and dispatch your printing (a refund will not be possible).
In the event of transport damage, your damaged printing must be returned to CMYK Colour Online Pty Ltd’s facility for examination (at your expense). On receipt and confirmation that the printing was damaged during transit, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.
By choosing not to sign for your delivery, if there is no-one available to sign for your delivery, the courier company will be instructed to leave your printing outside or near the front door. If your delivery is subsequently lost or damaged, CMYK Colour Online Pty Ltd will not be liable for the loss.
In the event of your printing becoming lost during transit (prior to delivery), the courier company will do a thorough search and investigation. (Insurance only covers transit, it does not cover goods after they are delivered or left outside the door). On confirmation of the lost goods, CMYK Colour Online Pty Ltd will re-print and dispatch your printing (a refund will not be possible).
In the event of transport damage during transit (insurance only covers transit, it does not cover goods after they are delivered or left outside the door) your damaged printing must be returned to CMYK Colour Online Pty Ltd’s facility for examination. On receipt and confirmation that the printing is damaged, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.
Although we offer estimated dispatch times, unfortunately we cannot guarantee exact delivery times or be held responsible for any delays including equipment breakdown or delays by our nominated transport company.
Dispatch estimates are shown on the product page instant price calculator in the dispatch estimate box.
The daily cut-off time for receipt of payment and proof approval is 10.30am AEST (AEDT from 1st Sunday of October to 1st Sunday of April) on working days (excluding public holidays).
- If payment and proof approval is received before 10.30am on a working day (Mon-Fri), dispatch will be estimated within the number of working days shown on the product page instant price calculator.
- If payment and proof approval is received after 10.30am, or on a weekend or public holiday, dispatch will be estimated within the number of working days shown on the product page instant price calculator from the following working day.
For example if the dispatch estimate states 3 working days (on the instant price calculator):
- If you were to pay and approve your soft PDF proof before 10.30am on a Monday morning, we would estimate dispatch by the following Thursday.
- If you were to pay and approve your soft PDF proof after 10.30am on a Monday morning, we would estimate dispatch by the following Friday.
Tracking details are emailed on dispatch.
Priority Dispatch guarantees dispatch from one of our East Coast facilities within a set number of working days after receipt of payment & proof approval (as shown on the product page instant price calculator in the dispatch estimate box if Priority Dispatch is checked or selected).
The daily cut-off time for receipt of payment and proof approval is 10.30am AEST (AEDT from 1st Sunday of October to 1st Sunday of April) on working days (excluding public holidays).
- If payment and proof approval is received before 10.30am on a working day (Mon-Fri), dispatch will be guaranteed within the number of working days shown on the product page instant price calculator.
- If payment and proof approval is received after 10.30am, or on a weekend or public holiday, dispatch will be guaranteed within the number of working days shown on the product page instant price calculator from the following working day.
For example if the Priority Dispatch states 2 working days (on the instant price calculator):
- If you were to pay and approve your soft PDF proof before 10.30am on a Monday morning, we would guarantee dispatch by the following Wednesday.
- If you were to pay and approve your soft PDF proof after 10.30am on a Monday morning, we would guarantee dispatch by the following Thursday.
Tracking details are emailed on dispatch.
This service guarantees dispatch, it does NOT guarantee a delivery date. Unfortunately we cannot guarantee transit times ex our facilities, or be held responsible for delays, damages or loss of goods by our nominated transport company.
If equipment or production malfunction does not allow us to dispatch a Priority Dispatch order in the stated time, a full refund of the Priority Dispatch surcharge will be given. Please note, in such an occurrence it is not possible to cancel the printing or to receive a refund on the order itself. If this is unsuitable for your needs, please do not place your order online.
The Priority Dispatch surcharge once paid is not refundable.
Any queries regarding printing / finishing errors or transport damage must be made within 10 working days of receipt of the goods and faulty goods must be returned to our factory at the customers expense for evaluation no later than 20 working days from receipt of goods. Claims outside of this timeframe cannot be submitted under any circumstance.
Where we are able to clearly identify a fault a as a printing or finishing error, all steps will be taken to rectify or re-print the job. Under no circumstances will a refund be given, only re-printing is possible. If we identify the fault as a result of the customer supplied artwork, the client will be responsible for any reprint or associated costs.
As you may be aware, there are many instances of fraudulent use of credit cards when purchasing goods online. To minimize this possibility, we may require large value first time orders to be paid for by direct bank deposit. Subsequent orders can then paid for by direct bank deposit or credit card.
We reserve the right to decide whom we shall deal with or supply printing to. The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.
Neither CMYK Colour Online Pty Ltd, CMYK Colour Online Partnership, Bestlink Enterprises Pty Ltd, NDK Trading Pty Ltd, JFX Enterprises Pty Ltd or ATF Farrell Trust nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.
Neither CMYK Colour Online Pty Ltd, CMYK Colour Online Partnership, Bestlink Enterprises Pty Ltd, NDK Trading Pty Ltd, JFX Enterprises Pty Ltd or ATF Farrell Trust nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of jobs that are delayed either from within our production facility or by any third party provider and will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.
Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release CMYK Colour Online Pty Ltd, CMYK Colour Online Partnership,
Bestlink Enterprises Pty Ltd, NDK Trading Pty Ltd, JFX Enterprises Pty Ltd or ATF Farrell Trust nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website.
Terms and Conditions and prices are subject to change without notice.
Do not place your order if you cannot comply with the above terms and conditions.